Thursday, August 17, 2017

Process Automation – Approval Process

Chart that shows an example approval process

  • Initial submission actions:
    • locks the record
    • Other submission actions include sending email alert, updating a field on a record, creating task, sending an outbound message.
  • Approval Step – assign users (approvers).
  • Final Approval Actions
    • These actions occur only a record is approved & no further approval needed.
    • Changes the record status to ‘Approved’, unlock the record, notify employee who submit the request of new position.

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  • Approval process must be activated to make it available to the users.

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Discount Approval Process – 2 Steps

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Chatter is not available in Developer Org – so can’t set up Chatter message for approval updates.

Hands-on Training: Streamline Requests with Approval Processes https://www.youtube.com/watch?v=0u3L8JIJjbE