Where Can I find the error logs?

Knowing the locations of log files comes very useful when you are facing issue and trying to troubleshoot.

AgilePoint Server:

[VirtualServerDirectory]\AgilePointServer\log, e.g. C:\BPMWebSite\AgilePointServer\log

 

SharePoint Integration v2:

1. Check the log file location at the AgilePoint Configuration List in your SharePoint site.

1. AgileConnector logs: [VirtualServerDirectory]\AgilePointServer\log\AgileConnector, e.g. C:\BPMWebSite\AgilePointServer\log\AgileConnector
2. In some extreme cases, some errors will be logged at the Event Viewer.

SharePoint General Error

If you see a general error message at SharePoint, e.g. 'Unknown Error' with a 'Go back to site' link, see pictures below, you can see the full error thrown by SharePoint by modifying a few entries in the web.config of SharePoint web application, i.e. the stack trace, the debug mode and the custom error mode. Search and set following values. It will let you know exactly what failed. Remember to backup your web.config before any changes.

For SharePoint 2010, you need to modify this in two web.config files, i.e. the web.config of SharePoint web application root (e.g. C:\inetpub\wwwroot\wss\VirtualDirectories\12345YourPortNumber), and also the web.config under the layout folder (C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\LAYOUTS).

Do this:

1. Set CallStack="true"
2. Set debug="true"
3. Set customErrors mode="Off"

For example:

<SafeMode MaxControls="200" CallStack="true" DirectFileDependencies="10" TotalFileDependencies="50" AllowPageLevelTrace="false">

<customErrors mode="Off" />

<compilation batch="false" debug="true">

 

General error page from SharePoint: